Customer Support

We provide our customers with two ways to report issues they may encounter with our applications:

Click here to report an issue electronically

or

Call the Help Desk directly at 207.856.5454

Professional Services

When you choose an automation solution from Insurance Automation Group, you receive a variety of services with your software license maintenance and support plan. But we also offer a range of professional services to support your entire firm’s technology infrastructure and operations. Click here to learn more about our Professional Services.

How to Request Enhancements

Insurance Automation Group  would like your input on how to enhance its surety solutions. Here’s how to request an enhancement:

If your organization does not already have an account to the Insurance Automation Group’s Help Desk, you can request a login ID here. Once a login ID has been established, enhancement requests can be made by visiting the Help Desk. Click on the button “Create->Ticket” option. Enter your company information, your enhancement request in the text section, selecting iAutoMate-Erlon_Enhancements as your department option and include an attachment if required.

To submit the enhancement, click on the Add/Edit Ticket at the bottom of the page. Your enhancement requests will be reviewed and prioritized by the Steering Committee Members.

 

Industry-Leading Support

We offer exceptional support for our surety solutions, with rapid response and personal attention. We continually update our products with user-requested enhancements, and welcome customer feedback. Many of our customers participate in our active and engaged user group. We want to support your surety agency, company, or brokerage.

Testimonials
What People Are Saying About Us

“iAutomate: Erlon Surety gave us the best bang for the buck. It really had all the features that we wanted, especially the fact that you can export to QuickBooks. The efficiency of the office has just been fantastic.”

Ken Morotto, Northeast Surety

What People Are Saying About Us

“iAutomate: Erlon Surety is probably the best program out there that fits the surety workflow the way a surety office works.”

Mary Jo Dingwall, Ahmann-Martin

What People Are Saying About Us

“iAutomate: Erlon Surety just works so well. The workflow is so much easier. I advise you to get as many bond forms in there as possible – utilize everything that it has because the more you put into it, the more you get.”

Victoria Rivera, Lawley Service Insurance Agency